Contact Bank of America
To speak with a Customer Services representative:
Call: 0800 917 5235
Transferring a Balance:
For details about Balance Transfers or to submit a Balance Transfer request online, click on the 'Make a Transfer' tab within Online Card Services or call us on:
0800 783 4479
For TypeTalk (Telecommunication assistance for the deaf):
Call: 18001 0800 456 1234
If you are calling from overseas:
Call the international operator and ask for the charges to be reversed to:
+44 1244 675989
Making a Payment:
Please make sure that your payment is credited to your account by the due date, allowing time for your payment to clear. Please remember to allow extra time for your payment to reach us over any Saturday, Sunday or Bank Holiday as these are not business days.
To use a home banking service with your bank you will need.
(1) Your personal Amazon.co.uk MasterCard® account number
(2) Our bank account number: 70328725
(3) Our sort code: 08-61-30
Payments by telephone banking should be made at least 4 business days before the payment due date shown on your statement.
Pay by Post:
For payments by post you should allow 5 business days for a cheque to be processed.
Please do not send correspondence with your payments. Please see the item 'General Correspondence' for further information.
If you have a statement enquiry or dispute, please call our Billing Enquiries department on 0800 783 7524 between 9 a.m. and 5 p.m. Monday to Friday. Alternatively, please write to us at:
Bank of America
P.O. Box 1441
Please do not include payments with your correspondence. General enquiries should be addressed to the Customer Service department at the following addresses:
Bank of America
P.O. Box 1004
Chester Business Park
Alternatively, you can call our Customer Service line, free of charge on 0800 917 5235.
Our Complaints Procedure:
We are committed to handling complaints fairly and promptly. If you have a complaint click here to review our complaints procedure.
Safeguard your repayments with Bank of America Payment Protection Cover
Alternatively, you can call our Customer Service line on 0800 917 5235.
Credit Bureau Addresses and Phone Numbers:
Customer Support Centre
PO Box 1137
Equifax Credit Information
Credit File Advice
P.O. Box 1140
One Park Lane
Call: 0113 244 1555
Credit Cards issued by MBNA Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009, Register Number: 204487 for the provision of payment services. Calls may be monitored and/or recorded for quality and training purposes and for compliance with regulations.