Credit Cards
Contact Customer Service
Account Help:
Help Centre
Get quick answers to general credit card queries.
Online Banking:
Online Banking
Use Online Banking to quickly answer queries about account information, monthly statements and current account activity, balances, bill payments and so much more.
Customer Service:
In the UK:
0800 456 1234
24 hours a day 7 days a week
Outside the UK:
+44 1244 675 989 (reverse charges)
Typetalk telecommunication for the deaf:
18001 0800 456 1234
Make a payment
Pay online:
Access our secured Online Banking service, select the Make Payment tab and follow the instructions. Payments taken before 5pm, Monday to Friday will be credited to your credit card account in two working days. Payments made after 5pm or on weekends or bank holidays will be credited to your account in three working days. Payments made after 2:30pm on the last day of each month will take an extra day to be credited to your account. In all cases you will see your payment in Online Banking the day after it is credited to your account.
Note: Whilst we do not set restrictions on the amount you can pay using your debit card on our Online Banking site, your debit card issuer may set a transaction limit.
Pay by Direct Debit:
To set up a Direct Debit on your Credit Card account access our secured Online Banking service, select the Manage Account tab and follow the online instructions. You can also contact us on 0800 783 7556 to set up your Direct Debit by phone. Your Direct Debit payment will be taken regardless of any additional payments you make. Your Direct Debit payment will be credited on your payment due date and will be collected from your appointed bank on or the next working day after your due date.
Pay by your bank’s Telephone / Internet / Standing Order Banking Service (incorporating Faster Payments)
Please contact your bank to take advantage of this service. You will need:
- Your credit card number
- Our bank account: 70328725
- Our sort code: 086130
Please allow up to four working days for Telephone/Internet Banking Payments. Faster Payments received Monday to Friday before 4pm will be credited to your account the same working day; after 4pm, or on a weekend/bank holiday, they will be credited to your account the next working day. Payments can be seen on your account the day after being credited.
Pay by post:
Post your cheque together with the completed bank giro slip (from the bottom of your statement) to:
Card Services
Royal Avenue
Widnes
WA88 1AS
Please make your cheque payable to MBNA EBL and remember to write your card number on the front of all cheques and your name and address on the reverse of each cheque. Be sure to allow up to five working days before your payment due date shown on your statement. This may take longer if you use second class post.
Pay at a bank:
Use the Bank Giro Credit slip at the bottom of your statement. A bank other than the Co-operative Bank may charge a fee. Non-MBNA bank giro credit slips will not be accepted. Payment by either cheque and/or cash will take the same time to reach your account. Please allow four working days before the payment due date shown on your statement.
Transfers and cash withdrawals
Transfer balances (existing customers):
Online Banking
You can transfer a balance from other credit cards and store cards to your credit card. After you log on click the Transfer Balances tab then Transfer A Credit Or Store Card Balance and submit a secure electronic form to us.
Learn more about transfers and cash withdrawals
Get cash from an ATM:
Get cash from a bank:
If you need cash and don’t have your PIN, take your credit card and another piece of identification into any bank displaying the logo on your credit card.