Credit Cards

Contact Customer Service

Account Help:

Help Centre
Get quick answers to general credit card queries.

Online Card Services:

Online Card Services
Use Online Card Services to quickly answer queries about account information, monthly statements and current account activity, balances, bill payments and so much more.

Customer Service:

In the UK:
0800 456 1234

Outside the UK:
+44 1244 675 989

Typetalk telecommunication for the deaf:
18001 0800 456 1234

Make a payment

Pay online:

You can make payments using our secure Online Card Services website which is free to register for and available 24 hours a day, simply register and log in to make a payment to your credit card account. Make a payment before 5pm Mon-Fri and it'll reach your account in 2 working days. Pay after 5pm or on weekends and bank holidays and it'll reach your account in 3 working days.

Note - we don't set a restriction on the amount you can pay into your account. However, your card issuer may set a transaction limit.

Pay by Direct Debit:

To set up a Direct Debit on your Credit Card account access our secured Online Card Services service, select the Manage Account tab and follow the online instructions. You can also contact us on 0800 783 7556 to set up your Direct Debit by phone. Your Direct Debit payment will be taken regardless of any additional payments you make. Your Direct Debit payment will be credited on your payment due date and will be collected from your appointed bank on or the next working day after your due date.

Pay by your bank’s Telephone / Internet / Standing Order Banking Service (incorporating Faster Payments)

Please contact your bank to take advantage of this service. You will need:

  1. Your credit card number
  2. Our bank account: 70328725
  3. Our sort code: 086130

Please allow up to four working days for Telephone/Internet Banking Payments. Faster Payments received Monday to Friday before 4pm will be credited to your account the same working day; after 4pm, or on a weekend/bank holiday, they will be credited to your account the next working day. Payments can be seen on your account the day after being credited.

Pay by post:

Post your cheque together with the completed bank giro slip (from the bottom of your statement) to:

Card Services
Thynne Street
Bolton
BL11 1AZ
UK

Please make your cheque payable to MBNA Limited and remember to write your card number on the front of all cheques and your name and address on the reverse of each cheque. Be sure to allow up to five working days before your payment due date shown on your statement. This may take longer if you use second class post.

Pay at a bank:

Use the Bank Giro Credit slip at the bottom of your statement. A bank other than the Co-operative Bank may charge a fee. Non-MBNA bank giro credit slips will not be accepted. Payment by either cheque and/or cash will take the same time to reach your account. Please allow four working days before the payment due date shown on your statement.

Transfers and cash withdrawals

Transfer balances (existing customers):

Online Card Services
You can transfer a balance from other credit cards and store cards to your credit card. After you log in click the 'Make a Transfer' tab then Transfer Balance or Transfer to Account.

Learn more about transfers and cash withdrawals

Get cash from a bank:

If you need cash and don’t have your PIN, take your credit card and another piece of identification into any bank displaying the logo on your credit card.

Lost or Stolen Card

If your card is lost or stolen contact us immediately.

In the UK:
0800 456 1234

Outside the UK:
+44 1244 675 989

Get Answers Online

Search our entire database of credit card FAQs: Frequently asked questions

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