Managing Your Account

If your card has been damaged or destroyed you can request a replacement card online at our secured Online Banking service. However, if your card has been lost or stolen call us immediately on 0800 456 1234 or overseas on our reverse charge number +44 1244 675 989.

You can update your contact details online. Simply access our secured Online Banking service and use the secured eform in the Manage Account section to update your contact information.

Yes. You can view your PIN online through our secured Online Banking service.

Yes. You can have up to three additional cardholders on your account at no extra charge. To add a cardholder access our secured Online Banking service, go to the Manage Account section and submit your request. Please note that you are responsible for any transactions made by an additional cardholder. Additional cardholders must reside at the same primary address, and have a relationship of close family member (spouse, child, parent, sibling or domestic partner).

If you would like to apply for an increase to your credit limit, access our secured Online Banking service, go to the Manage Account section and submit a secured request online. Please note that we will first need to see how you maintain your account before we can consider an increase.