SiteKey Logon Security

SiteKey is a free, award-winning online security feature that is now a standard part of our Online Banking logon experience. As part of our ongoing commitment to help protect you against identity theft and fraud, SiteKey is a two-step identification system that helps reassure you that you’re at our authentic Online Banking website (you know it’s us), while preventing unauthorised access to your accounts (we know it’s you).

SiteKey consists of three parts: an image, an image title and three challenge questions that are secrets between you and us. When you log on to Online Banking with your user name you should see your secret SiteKey image and image title. That’s confirmation that you’re at our bank’s legitimate website. If you see your secret image and image title, enter your password to access Online Banking. If you do not see your secret image and image title do not enter your passwords as you could be at a fraudulent site. If you are not logging on from the computer that you usually access Online Banking you may also be asked one of your security questions in order to confirm your identity.

All three parts help protect you, whether you’re logging on to Online Banking from your own computer, or from somewhere else (such as work or a public location).

No. The SiteKey image, image title and three challenge questions and answers you provide are separate from your regular Online Banking logon password.

Challenge questions help prevent unauthorised people from accessing your Online Banking information. That way, even if they’ve stolen your user name and password, they won’t know the answer to the secret questions when they try logging on. They also help us verify your identity when youíre logging on from devices other than your normal computer.

One of the ways we recognise you is by placing a cookie on your computer when you sign up for our SiteKey service. The cookie contains a randomly generated, unique number used as an identifier. When you log on after that your web browser sends us this cookie, which lets us know that you’re using your own computer. The cookie is visible only to our authentic Online Banking site and does not contain any personal information. If you have Adobe Flash installed on your computer, we will use Adobe Flash objects to identify your computer in the event that we can’t identify your cookies.

Yes, you can change your SiteKey image, image title and challenge questions at any time. We will never ask you to change your SiteKey information and we will never change it for you. To make the change log on to Online Banking and select My Profile. Then select either the Change your SiteKey link or Change SiteKey Challenge Questions link.

SiteKey is free. It’s just one more way we’re working with you to safeguard you from identity theft and fraud.

Signing up for and using SiteKey is quick and easy. Simply choose a SiteKey image, image title and three challenge questions. You have two ways of signing up for SiteKey:

1. At the time you enrol in Online Banking or, if you are already enrolled.
2. The next time you log on you will be prompt to set up your SiteKey image, image title and three challenge questions.

We have changed the way you log on to Online Banking to better safeguard the privacy and security of your personal information. You will now be prompted for your user name and password on 2 different screens. This will help confirm your identity before you enter your password.