Privacy Policies

Privacy statement

This is the privacy statement of MBNA Europe Bank Limited (MBNA is a Bank of America company). Whilst exploring the services offered through this and websites owned by other members of the Bank of America Group, please be alert for and review any specialised privacy statements and terms of use applicable to particular products or websites, or portions thereof, as they may differ depending on group, company, product or service.

Further protection of your privacy - policies of other service providers

Whilst exploring the services offered through our website, please be aware that other online retailers, partners, third party internet sites and third party services accessible through our website have separate privacy and data collection policies and practices which are independent of and may differ from our policies and practices. MBNA is not responsible or liable for these independent policies and practices. It is your responsibility to review them and decide whether such policies and practices satisfactorily protect your rights.

Customer privacy is important to us

The Bank of America group is committed to providing our customers with the finest products backed by consistently top-quality service. Furthermore, we fully recognise the importance of keeping our customers’ personal and account information secure.

We use established and exacting security standards to protect customer information from unauthorised access. We verify the identity of our customers through the use of personal passwords or other information before assisting them. We also use vigilant protection measures in order to protect our customers’ accounts from fraudulent use.

Personal information

The Bank of America website server automatically recognises and records the domain name from which you access the internet and the names of the pages you visit while at our site. In doing this, we do not gather or store any personal information about you. We do not store your electronic mail address (unless you choose to provide that to us). The information gathered may be used to improve the content of the Bank of America website and make it more useful. Any personal information which you provide to us when you apply for a product or hold an account with us will be used in accordance with the terms and conditions of the particular agreement which you have entered into with us and in accordance with data protection legislation in the United Kingdom or Ireland, as applicable.

Advertising services

MBNA uses third party companies to serve advertisements on our and other websites. These companies help us execute, optimise and measure the effectiveness of our online banner advertising programmes. These companies use cookies and non-personally identifiable information (for example, information that does not include name, address, email address or telephone number) about your visit to this and other websites to measure advertising effectiveness and to provide advertisements about goods and services that may interest you. If you would like to learn more about these practices, view the privacy notices of these third party companies or to opt out of their use of non-personally identifiable information, use the following link to our third party advertising service provider.

Bluestreak
www.bluestreak.com

Our banner advertisements and online applications may contain small graphics with tags in them. These tags are not personally identifiable and work in conjunction with these cookies. These tags allow us to measure the effectiveness and response rates of our advertising.

Use of cookies

Some Bank of America websites use a feature of your internet browser called a cookie. Cookies are files that are placed on your computer’s hard drive or in your browser memory. We use cookies to make your internet sessions easy and to maintain security. For example, we use cookies to verify your identity, remember your personal settings such as your offer preferences and to monitor your use of Bank of America websites to improve our services. If you choose not to enable cookies on your browser you will not be able to use some of the services offered on Bank of America’s websites.

Privacy statement changes

We may change this Privacy statement from time to time. When such a change is made we will post a revised version on this website. Changes will be effective when they are posted. It is your responsibility to review this Privacy statement from time to time to be aware of any such change. Your continued use of the service will indicate your agreement to any such change.

This Privacy statement was last reviewed June 2009.

This Privacy statement is published by MBNA Europe Bank Limited, a Bank of America company, registered in England under number 2783251. The registered office address is Stansfield House, Chester Business Park, Wrexham Road, Chester, CH4 9QQ. MBNA's consumer credit activities are licensed by the Office of Fair Trading (OFT) and our general insurance activities are authorised and regulated by the Financial Services Authority (FSA). Bank of America is at your service 24 hours a day 7 days a week and can be contacted via the telephone on 0800 456 1234.